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Testimonials
Click on one of the following credit unions to view their testimonial on how Ser Technology has benefited their credit union.
Empower Federal Credit Union
When Power Federal Credit Union and Empire Federal Credit Union merged on April 1, 2007, they almost doubled the size of their membership and enhanced the benefits to their membership. An important benefit the credit union was able to provide is The Auto Loan Recapture program, a direct mail campaign provided by CUNA Mutual and SER Technology. Through this program, Empower was able to demonstrate the superior service and rates available to their membership. "It was a win-win situation for all," as Kevin Peterson, Director of Loan Sales shared, "In the first two months, we were inundated with refinance calls, the members saved a ton of money, and with our combined membership, we refinanced 122 loans, increasing our loan portfolio by $2,128,951.
1st Community Credit Union
Casting a wide marketing net has been getting 1st Community FCU a good auto lending haul in recent years. But nets, by definition, have holes. So this fall, the CU decided to go after some of the members who swam after more tempting bait, but got the "switch" instead.
As deposits poured into the San Angelo, Texas, credit union (assets $116 million) in recent years, it aggressively marketed auto lending with multi-media advertising. This boosted volume 11% and 21% for the one-year periods ending in June 2002 and June 2003, respectively. In comparison, other CUs of between $100 million and $200 million in assets grew auto loans an average of 6% to 6.5% during those periods.
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SC Telco FCU
It is safe to say that loans are what keep credit unions in business. If lending is the heart of the credit union, then credit decisioning tools are the major arteries. In the hyper-competitive world of online lending, credit union members no longer have the patience to wait hours, much less days, for their personal, auto or home equity loan to get approved. Greenville, SC-based SC Telco Federal Credit Union (SC Telco) is one forward looking credit union that is a big proponent of online lending and decisioning. In order to serve their nearly 30,000 members more quickly and efficiently, they turned to a company with ten years of industry-leading experience providing credit technology solutions: SerTech.
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Kemba Financial CU
"Thanks to the Auto Loan Recapture program, last year we refinanced over 350 auto loans from other banks for more than $5.2 million in new volume.
The program runs the data, identifies the leads, and sends out the letters--all we have to do is be prepared to handle the additional volume!
We're looking forward to another great year with Auto Loan Recapture."
Northwest FCU
With the Auto Loan Recapture program, Northwest FCU has refinanced $1,299,092 in auto loans between August and September 2005. With the Next Car Purchase program, they have received $751,611 in new auto loans in September 2005. This results in a total of $2,050,703 in auto loans in just two months.
"We are pleased as punch with the results and the system's ease." Valerie Passwaiter, Senior Marketing Specialist, Northwest Federal CU
Empower Federal Credit Union
When Power Federal Credit Union and Empire Federal Credit Union merged on April 1, 2007, they almost doubled the size of their membership and enhanced the benefits to their membership. An important benefit the credit union was able to provide is The Auto Loan Recapture program, a direct mail campaign provided by CUNA Mutual and SER Technology. Through this program, Empower was able to demonstrate the superior service and rates available to their membership. "It was a win-win situation for all," as Kevin Peterson, Director of Loan Sales shared, "In the first two months, we were inundated with refinance calls, the members saved a ton of money, and with our combined membership, we refinanced 122 loans, increasing our loan portfolio by $2,128,951.
1st Community Credit Union
Casting a wide marketing net has been getting 1st Community FCU a good auto lending haul in recent years. But nets, by definition, have holes. So this fall, the CU decided to go after some of the members who swam after more tempting bait, but got the "switch" instead.
As deposits poured into the San Angelo, Texas, credit union (assets $116 million) in recent years, it aggressively marketed auto lending with multi-media advertising. This boosted volume 11% and 21% for the one-year periods ending in June 2002 and June 2003, respectively. In comparison, other CUs of between $100 million and $200 million in assets grew auto loans an average of 6% to 6.5% during those periods.
read more
SC Telco FCU
It is safe to say that loans are what keep credit unions in business. If lending is the heart of the credit union, then credit decisioning tools are the major arteries. In the hyper-competitive world of online lending, credit union members no longer have the patience to wait hours, much less days, for their personal, auto or home equity loan to get approved. Greenville, SC-based SC Telco Federal Credit Union (SC Telco) is one forward looking credit union that is a big proponent of online lending and decisioning. In order to serve their nearly 30,000 members more quickly and efficiently, they turned to a company with ten years of industry-leading experience providing credit technology solutions: SerTech.
read more
Kemba Financial CU
"Thanks to the Auto Loan Recapture program, last year we refinanced over 350 auto loans from other banks for more than $5.2 million in new volume.
The program runs the data, identifies the leads, and sends out the letters--all we have to do is be prepared to handle the additional volume!
We're looking forward to another great year with Auto Loan Recapture."
Northwest FCU
With the Auto Loan Recapture program, Northwest FCU has refinanced $1,299,092 in auto loans between August and September 2005. With the Next Car Purchase program, they have received $751,611 in new auto loans in September 2005. This results in a total of $2,050,703 in auto loans in just two months.
"We are pleased as punch with the results and the system's ease." Valerie Passwaiter, Senior Marketing Specialist, Northwest Federal CU
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